We ordered this item as part of our purchase. When the box arrived everything was packaged so nicely, you could tell these people made great efforts to individually wrap and secure each item for shipping. Unfortunately, this item in particular was broken at one of the welds and inoperatable. I must say, the staff at kinky store has blown me away with their amazing customer service. I emailed the customer service department with our issue and within hours, I had several responses and even the owner sent me a lengthy email trying to rectify the issue. I am a small business owner myself and can honor the honesty and integrity this company stands for. Within a very short period of time we had our new direct replacement shipped to us.
I have done a lot of online business and have never taken the time to write a review- this is the exception.
Hands down, this company has our loyalty as customers for our future purchases because they made us feel like family- they treated us with respect and dignity, and quickly resolved our issue.
I also offered to pay something, as I did not expect them to send me a new item and cover shipping with no cost from me. I offered and they politely declined my offer and went ahead and sent us a new item completely no cost to us.
This company and its staff are set the benchmark of how companies should operate. They care and are there for you 100%. They handle discrepancies, (even if issue could have been from delivery service and not them) like bosses.
I cannot speak highly enough about this company and it’s staff. You guys have our business for life!
Thank you all!