Frequently Asked Questions

General Questions

I want to return my purchase! What do I do?

How do I contact you?

I would like to return an order that I don't want. How do I do that?

How do I arrange for an exchange my order instead or return?

How do I return a defective product?

Shipping

Shipping Rates

How long will it take for my order to arrive

Are packages shipped discretely? What do your shipping boxes look like and how are they labeled?

What are your shipping rates to the US and Canada?

Do you ship internationally?

What are you international shipping methods?

How do I track my order?

HS tariff codes, import duty & taxes for Sex toys

Policies

Payment Methods

Is it safe to use my credit card on your site?

Is it safe to use my credit card?

What forms of payment do you accept?

Protecting Your Personal Information

If I save my payment information in your system will it be safe?

How do we protect your safety?

Does your site have a secure connection? How am I able to tell if it is a safe connection?

Shop With Confidence

Are you a member or the Better Business Bureau?

What is the BBB Accreditation Process?

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