Ordering online can be a little bit tricky. To make things easier, we have included the most accurate pictures, detailed descriptions and measurements obtained directly from our product manufacturers (slight variations in measurements may be present) to help you with your shopping. Online shopping, however, is not a game, and we expect that you exercise the same care when shopping online as you do when you shop offline and take the time to research your potential purchases before confirming the final sale. Our automated order fulfillment process makes it impossible for us to pull or cancel your order once you have confirmed your intention to buy. We are unable therefore to entertain refunds. credits, or replacements until your order is delivered. Even then, we can't accept returns if you have ordered the wrong item, or didn't mean to confirm the purchase, or if you are suffering from buyer's remorse. Online shopping is a privilege that we want you to enjoy so please be responsible when making your purchases.
You can request an order cancellation. However, once your order hits the floor we will not be able to interpret it.
If you have ANY questions regarding the size or performance of your toy, please contact our very friendly and knowledgeable Customer Service either by phone +1 780 851 2416 (during our hours of operation), email (27/7) or chat (when you see the chat icon displayed).
NOTE: You must obtain a Return Materials Authorization (RMA) number in order to start the process of exchanging or refunding. The RMA must be included with all correspondence or packaging related to your product.
To obtain an RMA, please send an email to Sales.Desk@KinkyToy.Store and provide the following information:
- Your name, address and phone number
- Your invoice number and date of purchase and delivery
- Details to support your request for refund or store credit or return
- Digital pictures of any damage or defect
We will review your email and reply with an RMA and instructions on how you need to proceed.
We will assist with returns, refunds and store credits in very limited circumstances, including the following:
Refunds (if applicable)
In some circumstances, we will require that you return the item to us, in which case you should refer to the information below.
Once we have received your item and inspected it, we will send you an email confirming receipt and advising you of any eligibility for a refund.
If a refund is approved, we will process a credit to be applied to your credit card or original method of payment. Depending on your billing cycles, you should see the credit on your next credit card statement.
Late or missing refunds (if applicable)
Check with your credit card company or your bank to determine if your refund has arrived. You may find the refund is a 'pending' transaction which will be printed or entered on your next available statement.
Refunds can take up to 3 weeks to arrive at your bank or credit card. If you've checked with everyone and waited long enough, and still no refund,
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
All sales are final, so there are no refunds or exchanges available on sale or clearance items.
Exchanges (if applicable)
We will accept unused product with return authorization approval number. Please do not attempt to return without contacting email@example.com first.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Returns are subject to a 20% restocking fee.
If you receive a defective product we will gladly replace it within 30 days of sale.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.