FAQ | Kinky Toy Store

Contact Questions

You can contact our sales team by email at sales.desk@kinkytoy.store  our goal is to respond to all emails within 1-2 days.

Alternatively you can use the form shown on our Contact Us page

We are currently working to provide a Live Chat service  If you see the icon in the bottom left hand corner of your screen, you can connect with one of our live contact operators.

If you wish to leave a voice message for our staff, you can call 877-299-1415.

We ask that when you place your order, you carefully review your purchase to ensure that you don't make any mistakes.  Our policy is that all sales are final. 

If you discover a manufacturer defect in the item you ordered, you should contact our office immediately by email to notify us of the problem.  We will determine whether or not you should return the item or simply send photographs to us to document the defect.  We will then be able to determine what remedies are available to you.

Exchanges are subject to Manufactgurer's policy and are determined based on the circumstances of each case.  Most manufacturers will only offer an exchange of their product if you have received a defective item, and you notify our staff of that immediately upon receipt of your delivery.

Shipping Questions

We aim to ship orders on the next business day. Orders received  on days followed by weekends, federal, state or local holidays are shipped on the next business day.  Some delay may be experienced if some or part of your order is temporarily out-of-stock.

Delivery by UPS and USPS standard ground shipping can be expected to take 3-7 business days for the continental United States. Second day Air UPS is also available and can be expected to take at least 2 days.. 

All our orders are shipped discretely for your privacy. We use plain brown boxes, UPS or USPS priority boxes.

Inside the box you will find a packing slip upon which will appear "KTS" followed by a list of the items contained in the shipment.

Shipping rates are determined with each order depending on the packaging size, weight and destination of the order.  Based on these factors, you will be presented with an live estimate of the price and method for delivery of your order.

As such, we can't give reliable estimates of shipping without first knowing what it is you intend to buy.

Yes, we ship many packages internationally. That said, delivery to some locations may be subject to import prohibitions and restrictions enacted by trade authorities.  These prohibitions and restrictions are subject to change and we do our best to remain current on how they affect delivery of our customers orders.  


Presently, trade regulations restrict our ability to ship to the following countries:

     • Maldives. 

     • Saudi Arabia. 

     • The United Arab Emirates. 

     • Thailand. 

     • Vietnam. 

     • India. 

     • Malaysia. 

     • The United States (Alabama) 

We ship international orders using UPS and  United States Postal Service Air Priority Mail.

Within 12-48 business hours of placing your order you’ll receive and email including your tracking details and status of your order. 

We ship using USPS, and UPS.   In some instances, partnerships with local delivery services may be used to effect final delivery of your order.   You will continue to receive emails giving live updates as your shipment makes its way to your door.  We send notification emails of your orders shipment progress at the following delivery milestones:

 

Shipping Email Update:           Description:              

     Info Received                        Carrier has received request from shipper and is about to pick up the shipment.

     In Transit                               Carrier has accepted or picked up shipment from shipper. The shipment is on the way.

    Out for Delivery                    Carrier is about to deliver the shipment, or it is ready to pickup.

     Failed Attempt                     Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again.

     Delivered                              The shipment was delivered successfully.

Payment Questions

The KinkyToy.Store currently accepts Visa, MasterCard, Discover, and American Express for all orders.

Yes, shopping at the KinkyToy.Store is safe. Every credit card purchase on the KinkyToy.Store  is covered by our KinkyToy.Store  Safe Shopping Guarantee. See guarantee details below.

SAFE SHOPPING GUARANTEE
If you are a U.S. resident using a credit card issued by a U.S. Bank, the Fair Credit Billing Act (a federal law), provides protection against fraudulent charges made on your credit card by prohibiting your bank from holding you liable for charges in excess of $50.00.

If your bank does hold you liable for any of this $50.00, KinkyToy.Store will cover the entire liability for you, up to the full $50.00, provided you notify our staff that the charges were not made by you, and that they were processed on our secure server.
You must also notify your credit card issuer and comply with their reporting rules and procedures.

Website Security Questions

Yes! Our awesome security staff go to great lengths to ensure the safety of our customers’ payment information.  Our computer systems are PCI compliant and your connections are encrypted using SSL technology.  All payment information is encrypted when entered and while stored behind firewalls protecting our network.  

Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. To confirm that it is a secure connection, you should see the https://www.kinkytoy.store/.... in the URL. The “https” indicates that it’s using SSL. Furthermore, you should see a green lock at the bottom left  and top left corner of of our site.

Secure Sockets Layer (SSL Technology)

The KinkyToy.Store  uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information used during your online transactions.  This includes passwords, credit card numbers and your name and address.   All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.


INDUSTRY STANDARD FIREWALLS

The KinkyToy.Store servers are protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop.

SSL Technology, Trustwave, and Industry Standard Firewalls all work together to ensure your privacy and to assist in protecting your personal data.

PRIVACY POLICY

The KinkyToy.Store doesn't like it when someone gives away our personal information and neither do you! That's why we don't rent, sell or share your personal information with anyone. Check out our Privacy Policy to learn how your personal information is collected and how your personal information may be used.

Subscribe and save for free

Size Guide

Dildo Size Guide – How to Get the Right Length and Width

Dildos come in every size from small to Giant. The selection can be overwhelming but don’t worry, we are here to help you pick the perfect one for you.

Here's how to Judge to Length of a Dildo

The average erect penis is 5.16 inches in length.

The folks at Pipedream products know how to create a visual. Here are some of their most popular dildos, the King Cock line, put up against an average soda can

 

 Don't forget about the width!!

A general rule of thumb is that the longer the dildo, the thicker it's going to be. Remember, width is across the widest part. To estimate the distance around (circumference or girth) see the chart below.

WIDTH                      APPROXIMATE GIRTH

3 INCHES                  8 TO 8.5 INCHES

2.5 INCHES               7 TO 7.75 INCHES

2 INCHES                  5.5 TO 6.75 INCHES

1.75 INCHES             5 TO 5.5 INCHES

1.5 INCHES               4.5 TO 4.75 INCHES   ** Average erect penis size **

1.25 INCHES             3.75 TO 4 INCHES

1 INCH                       3 TO 3.5 INCHES

★ Kinky Toy Store Reviews

Let customers speak for us

1396 reviews
78%
(1082)
12%
(171)
6%
(80)
2%
(32)
2%
(31)
FEELS SO REAL, CHAD IS AMAZING!!

AMAZING!!! :)))) Wow what a fantestickle product... Shipping was fast and reliable. .. Was early by 5 days!...double package vac sealed ensured a damage free product. No smell to complain about and was exactly what the picture showed...Now the good stuff... Unpacking meant cleaning Big Tex ( his new name ) down of the silicone oil used I guess so the plastic packaging doesn't stick to the torso. Once cleaned,I lubed his manhood very wet and sloppy and then I mounted Big Tex gently and slowly worked his manly meat package up to where I needed to take a breath.. Quite the fill! The shaft is an impressive 8" long and quite thick, much bigger than I'm used to with my mate ... But stretched out fine and rode it for 1/2hr.. I got used to it fast . It is a joy to ride and glad I bought it .. Thank you once again !

Fantastic Highly Recommend

What can I say, or better where do I start? The Kinky Toy Store is fantastic. Why, well they have by far the best customer service I have ever seen. I thought Amazon had the best customer service, but these guys blow them out of the water. This company goes out of there way to make sure you are happy. Thanks, guys for 5-star service.

Now for the Dorian doll. This Doll is terrific and so real. The pictures do not do justice, and when he arrives you will ask yourself did they package a real human? The eyes are scary real that makes this even a super buy.

The package came very quickly and no problems or damage. I will tell you one thing though; boy Dorian heavy 70 Lbs.

I love my purchase and highly recommend to anyone thinking of buying this doll.

Promotional gift

Haven't used it, don't need a because I use toys. But thanks for the gesture

This plug is great.

This plug is great. Fun size. I had to use a 2.5" wide dildo to get stretched out enough to pop this sucker in. Really fun look, tail makes it "easy" to get back out. Rush both ways. Highly recommend. Ruffff.

AWESOME DILDO !!!

I love inserting this dildo , it gets stuck every time . I walk around the house and even climb in bed a just lay down and masturbate . It gets me off real well and every time I fuck iti cum.
Head is 10" around
Ribs are 9.5" around
Great fuck , you must buy it .