With these core values in mind, we aim to be your preferred shopping destination for adult erotic toys, novelties and accessories.   We want to provide not just the product but an entire shopping experience.


Shopping Guarantee

The Fair Credit Billing Act protects consumers who use credit cards to pay for online purchases and helps protect you from fraudulent credit card use.  

If you have a credit card issued by USA-based credit card companies (including but not limited to Bank of America, Pentagon Federal Credit Union, Discover, Barclays, State Employees’ Credit Union, Boeing Employees’ Credit Union, Chase Schools First Federal Credit Union, Citibank, Golden 1 Credit Union, U.S. Bancorp and Wells Fargo to name a few) this Act applies to you.  It describes what has to be done and when if there is a disagreement with transactions appearing on your credit card statement.

If your credit card isn’t issued by a USA-based credit card company or you don’t live in the USA, then this Act doesn’t apply to you.    Similar laws may exist that apply to you, however, you should seek legal advice if you see unauthorized charges on your credit card.   

Creditors and Merchants have to stick to the strict set of rules contained in the Act.  These rules deal with billing complaints, billing errors and the dispute resolution process.  It also prohibits creditors from making a negative report on your credit rating until any investigation is complete.  In some situations, consumers can withhold payment of amounts under dispute during the investigation of the complaint. 

If you lose your card, the Act allows you to initiate a dispute against any charges that exceed $50 (Your liability is limited to payment of the first $50, which issuers generally agree to pay)

If you discover unauthorized purchases at the KinkyToy.Store on your card, we will work with you and your credit card issuer to resolve the issue.  In certain cases, we may reimburse you up to the $50 limit if the purchase was processed by our secure payment processing servers. 

To qualify, you must notify your credit card provider and pursue any remedy available to you first.   If you have a dispute with a merchant regarding online transactions, you can ask the card issuer to withhold payment and for the issuer's help to resolve the dispute; (however, the Act doesn't require a disagreement be settled by the issuer). 

The Act may be complicated to read, so we urge you to seek legal advice if you think it might apply to you.


Get in touch

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Our customers are the best! They deserve nothing short of exceptional customer service.  Our staff will work with you to ensure  you have a positive and satisfactory shopping experience.  If you have any questions, comments or concerns, please contact us by email, phone, or live chat. 

Telephone Support  Hours:  USA and Canada: +1 (780) 851-2416
Monday – Friday: 3:00 pm – 11:00 pm MST (GMT -7)
Weekends: 10:00 am – 3:00 pm MST (GMT -7)
Holidays:  Closed

Live Chat (NEW!!):
Our goal is to provide Live Chat support at the same time Telephone Support is active.  Your patience is appreciated as we iron out the kinks.

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